Case Studies

Hard Work & Late Nights

Drawback Claim – Two employees on R&B’s Drawback team and one from our IT department went above and beyond the call of duty to provide top notch professional service and showed amazing dedication in getting a crucial drawback claim filed for our good customer.  They worked on this claim until 10:30PM on the night of…

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Going Above & Beyond

A note from a long time customer: I would like to send my many thanks to the special attention towards one of our most recent import loads. Their container was held by the USDA. This entire ordeal was not only very costly for them but very stressful. The customer stated that even though it was…

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Gondola Cars to Flatbeds

Brown Distribution Centers is contracted to unload 20-25 railcars per month from gondola cars and load onto flatbeds for delivery to Summerville, SC. This business has helped Brown reach one of the company Strategic goals of Diversifying our Services and Revenue Streams. Brown is extremely excited about this new opportunity, and business venture. We anticipate…

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Customer Service at its Best

Our sales team recently met with one of newer customers and they are very pleased with the exceptional customer service they receive from us. They mentioned that they do business with 2 other forwarders, and we were certainly the best from a customer service standpoint. They also mentioned that we had good rates and at times…

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Partnership

Our VP of Operations, Raymond Kelley received a phone call from a very long time customer.  The purpose of his call was to compliment one of our IT team members on the way she handled a situation. In his wording, she has been a champion and went to great lengths to make sure things were…

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A Growing Company

A Brown Distribution Customer sent a note to our president, Bo Brown about working with certain team members on a project. He was very happy with the service that they provided and they have been doing a great job with meeting the company’s needs. He stated, “Your company is doing a great job for us!…

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Submitting Amendments in a Timely Fashion

A letter was sent to our VP of Operations, Raymond Kelley from a new customer stating that they wanted to express their gratitude to those involved in their recent audit effort.  It became necessary for this customer to develop a work process that assisted them in submitting entry amendments in a timely fashion. The prompt…

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Shear Baler Project Move

In early July of 2015 the final delivery of a shear baler was made for our customer. The move started in Italy and culminated in Stoystown, PA. Given the size of the pieces, the machine was broken down into two breakbulk pieces accompanied by an open top container containing smaller pieces able to be broken…

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What Drives Customer Appreciation & Loyalty

Rogers & Brown North American Logistics (RBNAL) in Greer, SC was and still is a great example of what drives customer appreciation and loyalty regarding an import shipment via a New York port. The scenario flowed as follows: Foreign vendor was late shipping raw material to the United States. Vessel arrives at the NY port on Tuesday….

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Face-to-face Visits

With emails, texts and the use of technology, there are still benefits to talking on the phone or meeting face-to-face. For example, two of our team members were able to get an export shipment cleared after 2 rejections because they were able to walk next door and visit with U.S. Customs to get the problem…

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We are a certified and validated member of Customs-Trade Partnership Against Terrorism.