Case Study

Hard Work & Late Nights

Drawback Claim – Two employees on R&B’s Drawback team and one from our IT department went above and beyond the call of duty to provide top notch professional service and showed amazing dedication in getting a crucial drawback claim filed for our good customer.  They worked on this claim until 10:30PM on the night of September 27.  They even had FedEx do a special pickup at our employee’s personal residence to make sure all the proper claim documents were sent out. Our mission is to always provide the most reliable, personalized supply chain solutions and this is exactly what these ladies did and what R&B will always do for our valued customers!