Case Study

Going Above & Beyond

A note from a long time customer: I would like to send my many thanks to the special attention towards one of our most recent import loads. Their container was held by the USDA. This entire ordeal was not only very costly for them but very stressful. The customer stated that even though it was costly it could have been much worse. They were facing the possibility of sending the container back to Guatemala and possibly could never see it again. This loss could have been devastating to their business. He sent a special thanks to our team member for all the attention she gave to this. The customer stated that he would not have wanted to deal with any other broker firm in this situation. The personal touch by our team member and his faith in her to let him know any information the minute it happens helped ease his mind.

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