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Case Studies
Hero Stories |
Case Studies
Our business was built on customer service. By providing exceptional service to our customers, we
help them build business and a solid reputation. We know we’re not the only option out there, so we
work to be the best option. |
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Case Studies
"Rogers & Brown are the logistics experts and we're glad they are."
In 2003, after having tried to handle their own shipping and logistics, a Georgia manufacturer of
grill accessories tapped Rogers & Brown for logistics services. They quickly realized the impact
reliable, responsive shipping means to a successful business. Today they sell product across the globe.
"When a shipment of our product is late to a retailer, they don't remember the shipping company, they
point the finger at us. Rogers & Brown really helped us build our reputation," said a company spokesman.
The seasonality of grill accessories means delivering on time is critical. During a 2005 late spring
snowstorm in the Northeast, Rogers & Brown was very proactive and provided continuous communications
to vendors during transit time. While the storm was unpredictable, delivery times were not.
When asked what they liked most about working with Rogers & Brown, the answer was, "Service. It's
turnkey. We don't have to think about logistics. It's taken care of."
- Southeastern Supplier of Grill Accessories
"Rogers & Brown can give me the status of my shipments in China before the people in China can."
In the furniture industry, retail outlets need to have product in stores, on time. When Rogers & Brown
says a shipment will arrive on a certain date, they mean it. They provide our company with consistent
attention. If a problem occurs, they will have an answer and provide it to me quickly.
"I refer them wholeheartedly to my colleagues."
"Rogers & Brown first helped our business with customs clearing. Shortly thereafter we tapped them
for our freight transportation needs. As soon as we did so, we instantly noticed the value and reliability
they deliver. We could not be happier with them."
- North Carolina Furniture Company
"My sea freight service is set in stone with Rogers & Brown."
Rogers & Brown continually goes above and beyond when it comes to customer service. Their knowledge of
the business allows them to quickly find answers that solve problems.
"In the 21 years I have been doing this, Rogers & Brown is far better than anyone else in the business."
"Our company once had containers of heavy equipment coming from Switzerland. There was a problem with the
bill of lading from the freight forwarder and customs would not release them. Rogers & Brown stepped
in and figured out the problem and a quick solution. You would be hard pressed to find a problem they couldn't fix."
"I've had so many broker/forwarders trying to get their foot in our door and I won't let 'em in. They
deliver the type of service that doesn't happen that often in today's business world."
- Maker of Textile Machinery
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