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Case Studies
Hero Stories |
Case Studies
Our business was built on customer service. By providing exceptional service to our customers, we
help them build business and a solid reputation. We know we’re not the only option out there, so we
work to be the best option. |
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Our Company > Our Team
We treat our heroes like family.
We value family as much as we value the pride our associates take in the jobs they do for our customers. We want our
employees to not only take pride in their work, but in their appearance, in the relationships they have with co-workers
and customers. Our service expectations are high and we do our best to provide our associates with the tools, the training,
advanced technology and the motivation that permits them to exceed the demands of our customers. We encourage our staff
to share ideas that improve our processes and customer service in an atmosphere that is conducive to professionalism,
honesty and intuitiveness.
Meet some of our humble heroes.
Rogers & Brown Custom Brokers, Inc.
Corporate Headquarters, Charleston, SC
Don H. Brown
Chairman and CEO
Don Brown formed Rogers & Brown in 1968, setting out to fill a void in customer service for the shipping
industry. His vision and principles have helped him grow the company from three employees to over 200 with
offices and partners around the globe. All built on his promise of delivering exceptional customer service.
A licensed Customhouse Broker with more than 45 years experience in the transportation industry, Don continues
to help guide the company toward the future. He is a graduate of Palmer Business College with a degree in
Business. Don is married with four children and six grandchildren. Outside of the office, he enjoys hunting,
golfing, working on his farm and traveling in his RV.
Perry (Pete) Smith
President
Prior to joining Rogers & Brown, Pete was manager of North American Logistics for a major industrial company
for twenty+ years with multi-faceted responsibilities in domestic transportation, international transportation,
rail and truck private fleet management, order entry management, and distribution center operations. Earlier
in his career, he also held position of vice president of operations & sales of a southeast regional trucking
company for several years. He and his wife reside in Mt. Pleasant, SC.
Raymond Kelley
Vice President of Operations
As vice president of operations, Raymond oversees all of our Import and Export Operations. In his 19 years with
the company, Mr. Kelley has gained an unparalleled understanding of all aspects of the logistics business providing
a sense of confidence to our customer base as a result of his knowledge.
Raymond is a licensed Customhouse Broker and has taught preparation courses for the Customs Brokers Exam and
certification classes for Hazardous Material documentation handling. Originally from Johnston, SC, he is a
graduate of the College of Charleston. He has two children and resides in Charleston with his wife.
Sandra Horan
Director of Sales & Marketing
Ms. Horan has been active in the industry for more than 20 years. As a Licensed Customs Broker and experienced
corporate account manager, she is highly skilled in virtually all customs and international trade matters. Sandra
has conducted training in the areas of marking, valuation, NAFTA, binding rulings, Harmonized Tariff Classification,
Exporting Globally, Letters of Credit and Customhouse Brokerage training classes.
Active in several trade organizations and committees involved in sharing industry information and promoting business
development, Ms. Horan earned a B.A. Degree in Sociology at State University of New York at Buffalo. Sandra is
married with two children and resides near Greenville/Spartanburg, SC.
Cindy Weaks
Director of Accounting
Cindy has been responsible for the corporate accounting department for the past 19 years. Her system of checks and
balances is impeccable and work ethic second to none. She previously was employed by Hyland, Ruddy & Garbett,
CPAs and is a graduate of the College of Charleston. Cindy is also a Licensed Massage Therapist and Practitioner of
Reconnective Healing and the Reconnection. She has two wonderful sons and resides in Mt. Pleasant, SC.
Mike McCormack
Director of Information Systems
Mike came to Rogers & Brown in 2009 with over 30 years experience in the information technology field. His experience includes consulting, implantation of manufacturing and distribution systems, along with custom system design and programming. He is APICS certified. Mike was president of McCormack & Associates, which he founded for 10 years. Mike and his wife Margaret relocated from Rock Hill, SC and now reside in North Charleston, SC. They have 2 sons and 2 grandchildren. Mike enjoys golfing, fishing and Texas Hold'em.
Beth Morris
Director, Duty Drawback and Compliance
We were fortunate to welcome Beth to our Charleston Export Department 1981. In 1997, after honing her extensive
knowledge of accounting processes, including LIFO and FIFO, she was promoted to duty drawback manager. Ms. Morris
attended college at Trident Technical College and the College of Charleston, where she completed an Intermodal
program. She has also undergone extensive Duty Drawback and compliance training. Beth is married, has two
children, and resides in Charleston, SC.
Mark Hughes
Director of Brown Distribution Centers
Mark Hughes began his career with Rogers & Brown in February 2004. During his 4+ years with the company, he has worn many hats: account representative, team leader, account manager, and now currently holds position of Director of Brown Distribution Centers. His first position was in the Export department which paved an international attribute that has contributed strongly in warehousing services. Mark arrived in Charleston shortly after graduating from Old Dominion University in Norfolk, VA where he double majored in marketing and decision sciences.
Vanessa Jindracek
Manager, Human Resources
Vanessa Jindracek was hired in September 1997 as our Asst. Controller; and was promoted to human resources
manager in April of 2002. Before being employed by Rogers & Brown, Vanessa worked for a local
Certified Public Accounting firm and prior to that for the Naval Academy Athletic Association for 6 years.
Vanessa is a graduate of Penn State University and is originally from Maryland. She is married with two
children and resides in Mt. Pleasant, SC.
Karen Eichelberg
Manager, Import Transportation Group
Karen was first hired in 1988 at Brown Distribution, our warehousing unit. She was quickly promoted and
transferred to BOSS International, our NVOCC division. Ms. Eichelberg moved out west for a short period of
time. When she returned to Charleston in 1996, we gladly welcomed her back. Her second term began with our
Export Division. She was then promoted to division manager of our Charlotte operations.
After seven years in Charlotte, Karen returned to Charleston as a special projects coordinator in our
Transportation Group. In 2006 she was promoted to inbound transportation manager. Karen is originally from
the state of Michigan.
Debbie Oates
Charleston Import Manager
Debbie came to Rogers & Brown in 2000 after 10 years experience in the food brokerage business. Having
been hired as an Import Customer Service Representative Debbie was quickly promoted to team leader. After
serving as an Import Customer Team Leader for 5 years, Debbie was promoted to Corporate Import Manager in
September of 2006. Debbie resides in Hanahan, SC with her husband Jerry and has 5 children and 3
grandchildren.
Sales
Ken Bolin, Jr.
Director of National Accounts
Since joining Rogers & Brown in 2002, Ken has quickly become one of the most successful sales managers in
our company's history. His accomplishments can be attributed to his extensive sales experience in the textile and
insurance industries. Mr. Bolin was previously employed by TNS Mills, Inc. from 1987 to 2002. As general manager
of sales from 1997 to 2002, Ken managed all aspects of the department and helped develop and maintain client bases
in Canada, Mexico, and Central and South America.
Located in our Greer operations office, Ken earned a B.S. degree in Business Administration from Wofford
College in Spartanburg, SC. He is married, has two children and resides in Cowpens, SC.
Regional Offices
Cathy Jones
Division Manager, Greer Division
Cathy has been a vital part of the Rogers & Brown team since 1979. She is a licensed Customhouse Broker and has
been managing the Greer office for 19 years. Clients have come to rely heavily on her in-depth industry knowledge,
as well as her ability to quickly find and solve problems. Cathy is married with three children and lives in the
Greenville, SC area.
Tanya Burton
Manager, Air/Ocean Transportation Group, Greer Division
Tanya began working in our Import Department in 1989. After five years she was moved to our Export Division and
in 2005, promoted to air freight manager. She is a licensed Customhouse Broker and certified in IATA Dangerous
Goods. Tanya has two children and resides in Simpsonville, SC.
Sandra Smith
Division Manager, Columbia, SC Division
Sandra began her career with Rogers & Brown 22 years ago in the Columbia Division, having worked in the
Savannah Division in 1987 and 1988 before transferring back to the Columbia. Sandra was promoted to division
manager in 1990. Sandra is a licensed Customhouse Broker. She is married with 2 children and resides in Columbia, SC.
Deborah Nelson
Division Manager, Savannah, GA Division
Deborah joined the Savannah Office as import manager in 1996 and was promoted to Division Manager in 2004.
She is a licensed Customhouse Broker and brings over 26 years of transportation experience having worked for
an LTL trucking company, an importer, and a Southeastern based Customs broker. Deborah resides in Rincon GA with
her husband David.
David Morris
Division Manager, Atlanta, GA Division
David began his career with Rogers & Brown in 1999 working in the Import Group in our Columbia Division
before transferring to the Charleston corporate office in 2001. David worked in the Corporate Accounting
department for 2 years before transferring to Charleston Export Division in 2003. David transferred to the
Atlanta Division as assistant manager in 2004 and in 2005 was promoted to the position of division manager.
David is a 2001 graduate of the University of South Carolina and resides in Atlanta, GA.
Lori Mullins
Division Manager, Houston, TX Division
With more than 15 years in the freight forwarding business, Lori Mullins began her career with
Rogers & Brown in 2001 as a Division Manager. Prior to joining Rogers & Brown Lori was employed
by Eagle Global Logistics and prior to that, worked for Transoceanic Shipping Company (now known as
Agility). She is a Certified Customs Specialist and a Licensed Customs Broker with a passion for import
compliance. Lori's background includes training and mentoring new employees on the fundamentals of
international shipping and in bond handling. She's a teacher at heart and loves to teach not only
professionally, but also personally through her church group and numerous other opportunities.
Lori is married and she and her husband Dwight have two boys and live in the Houston area.
Sam Bennett
Division Manager, Wilmington, NC Division
With more than 34 years in the logistics business, Sam began his career with Rogers & Brown in 1984 as
import manager. In 1988 he was promoted to his current position of division manger for the Wilmington office.
Prior to joining Rogers & Brown Sam worked for Southern Overseas for more than 11 years as the import traffic
manager and purchasing agent. Sam is a graduate of Wilmington College in Wilmington, NC. He is a licensed
Customhouse Broker, is married with 3 children, and resides in Rocky Point, NC.
April Thompson
Division Manager, Charlotte, NC Division
April was recruited to Rogers & Brown in 1998 as an import account representative. She was quickly promoted
to senior account representative. Very responsive and a keen problem solver, April's customers have nothing but
glowing comments to share about her. As a result, she was named division manager of our Charlotte Division in 2004,
a role she has rightfully earned.
Mary Ann Jones
Division Manager, Norfolk, VA Division
Mary Ann Jones was hired in 1998 as an import clerk and after two years was promoted to division manager.
Prior to beginning her career at Rogers & Brown, Mary Ann worked as the liaison between manufacturers
and military customers for S & K Sales Co, a military broker. Mary Ann is a licensed Customhouse Broker,
is married, and resides in Norfolk, VA.
Rogers & Brown North American Logistics, Inc.
Corporate Headquarters, Greer, SC
Ernest Laster
Director of Operations
Ernest Laster began his work with Rogers & Brown in September 1999, bringing with him 34 years experience in
warehousing and transportation management. He was formally employed by Hoechst Celanese Corporation, serving 23
years at the Spartanburg, SC site in warehousing and transportation and 4 years at the Corporate Traffic Level in
Charlotte, NC and Spartanburg, SC. Ernest is married with two children and five grandchildren, and resides
in Spartanburg, SC.
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